Terms & Conditions

All bulk material sales are final once offloaded from our trucks. If delivery is refused on site for any reason, delivery charges still apply.

Special Orders

Special orders for cash Customers must be paid for in advance. Account Customers will be billed on account for all special ordered material. No special order will be placed without a signed quote. Special orders are nonrefundable and nonreturnable. Special orders are items that are not in stock or are manufactured for a specific customer or project.

Customer Choose & Hold Orders

All Customer Choose and Hold orders must be paid for in advance. All Choose and Hold orders will only be held for a maximum of 30 Days. Choose and Hold orders that are cancelled will be charged a 25% re-handling fee.


Any measurements, material takeoffs, and/or material quantity estimates given by Neff Brothers Stone are NOT to be considered exact and are to be used for general estimating purposes only. Customer assumes the risk of any overages or shortages created by utilizing our general estimates and any such overages or shortages are the sole responsibility of the Customer.

Product Quality/Product Return

Due to the nature of our earth’s product, color, sizing, and/or special characteristics cannot be guaranteed. All stock material is nonreturnable and nonrefundable, except for those products that are prepackaged and unopened. A restocking fee of 25% will be charged on all items returned. All discounted material/products are deemed nonreturnable and nonrefundable. Additional delivery charges will be charged to Customers who request prepackaged, unopened material/products to be picked up for return. All bulk material/products, salt, special order, and natural stone products delivered or picked up by Customer are nonreturnable and nonrefundable. Products that have been approved for a refund will be credited to our Stone Store Credit/Gift Card, less the 25% restocking fee. No cash, check, or credit card refunds will be issued.

Release of Delivery Liability – Inadequate Deliver Site

Customer understands and agrees that it is the Customer’s responsibility to provide a proper and safe delivery unloading site. Thus, Customer agrees that Neff Brothers Stone, its servants, agents, employees, or subcontractors, shall not be liable to Customer for any claims, demands, injuries, damages, economic loss, actions, or causes of action whatsoever, to my person or property arising out of or related to an inadequate delivery unloading site. Furthermore, Customer agrees that Customer will be financially responsible for and pay any and all fees/expenses/damages caused by an inadequate delivery unloading site including, but not limited to, damage to delivery vehicle and apparatus, Waiting Time Fees (see Waiting Fees), and Towing Fees (see Towing Fees).

Release of Delivery Liability – Damages Incurred During Delivery

Neff Brothers Stone shall not be liable for any damages incurred during delivery, including, but not limited to, damage to curbs, driveways, structures, mailboxes, lawns, trees, underground or overhead utilities, septic systems, irrigation systems, and adjoining property and structures. Thus, Customer expressly hereby forever releases and discharges Neff Brothers Stone from all claims, demands, injuries, damages, economic loss, actions or causes of action, and from all acts of active or passive negligence on the part of Neff Brothers Stone, its servants, agents, employees, or subcontractors arising out of or related to the delivery of the materials. Customer shall indemnify Neff Brothers Stone and make Neff Brothers Stone financially whole, including, but not limited to, reimbursement of reasonable attorney’s fees incurred by Neff Brothers Stone, and shall hold Neff Brothers Stone harmless from any and all claims by any third parties related to or arising out of the delivery/unloading of materials.

Limitation of consequential damages: the parties to this transaction expressly agree, pursuant to the Virginia Uniform Commercial Code, that the buyer/customer’s measure of damages and exclusive and sole remedy shall be limited to the repayment of the price of the nonconforming goods or parts, and to the replacement of the nonconforming goods or parts.

Minimum Haul Policy

Waiting time will be charged at the current rate on all deliveries after the first 15 minutes. Charges are then based on 15-minute increments.

Waiting Time Fees

Haul rates are based on full truck load volumes only; Partial load deliveries will be invoiced and processed at full truck load rates (20 tons).

Towing Fees

In the event a Customer’s unloading site entraps a vehicle requiring a tow, the Customer shall hire a towing company sufficiently equipped, licensed, and insured to tow large commercial vehicles (i.e. dual-axel dump trucks).


The Customer agrees to all charges for material and or damages via credit card on file or personal check. A returned check fee in the amount of $35 will be charged for all returned checks. Charge backs to credit cards will be deemed as nonpayment and Neff Brothers Stone shall serve notice of intent to file for legal remedies and or file a lien on property. Customer agrees that Neff Brothers Stone and/or its Drivers and/or Owner Operators will collect via credit card or check 1 ½ time the haul rate plus the current fuel surcharge (if in effect) for all bulk material refused or returned to the point of its origin. Customer agrees all charges that apply to the delivery will be paid on the same day as delivery or on the date that the delivery attempt is made.

Jurisdiction & Venue

The parties agree that the State of Virginia shall have jurisdiction with regard to all disputes related to or arising out of these Terms and Conditions and all purchases and rentals. The parties further agree that Prince William County, Virginia, shall be the appropriate county in which to file all suits with regard to any and all controversies related to or arising from these Terms and Conditions.

Applicable Law/Severability

The validity, construction, and performance of these Terms and Conditions shall be governed by the laws of the State of Virginia, without regard to its conflict of law provisions. If any provision of these Terms and Conditions is held to be unenforceable under applicable law, that provision shall be excluded from these Terms and Conditions, and the balance of the Terms and Conditions shall be enforceable in accordance with its terms.

FOB/Yard Loading Liability

It is the Customer’s sole responsibility to furnish a proper and safe vehicle/trailer and determine the proper amount to be loaded when purchasing products from Neff Brothers Stone. When loading bulk products, requested quantities will be approximate and charged accordingly. In the event of damages to the Customer’s vehicle/trailer due to improper and unsafe vehicle/trailer or overloading, the Customer will bear all expenses and liabilities. Neff Brothers Stone assumes no liability for any and all managers.

Contact us for more information on our natural stone products. We serve clients in Prince William, Fairfax, Loudoun, Fauquier, and Stafford County, Virginia, and the surrounding areas.